Terms & Conditions

If you order one of our personalised kits, it's up to you to check the details... what you order is what you'll get!

So if you'd like the initial as a capital letter please type it in as a capital... We're case-sensitive! Similarly please double check the date you've clicked on.

If you've selected No thanks under Personalise? Anything you've entered by way of name or date will be ignored and you'll be sent a blank kit with the appropriate alphabet included  ...so that you can do it yourself!

If we make a mistake, which is perfectly possible, we'll rectify it without charging you.

Personalisation, Postage and Packing are included within the price of the kit if your delivery address is within UK - so there are no hidden extras. For the rest of Europe  I pass on the extra cost of postage, which is about £3.00. If you live further afield and would like to order from my website, please email me on


to discuss the cost of delivery.

It is possible for me to send a Paypal invoice, which allows you to pay the current equialent in your own currency, by credit card

We aim to send out kits as soon as possible... blank kits within 24hours but you'll appreciate, personalised ones will take a little longer...

       ...but I know you're itching to stitch! so within the UK you should have it within 3 to 5 business days.


If for any reason you are unhappy with your purchase, you can return it to us in its original condition, within 10 business days, and we will refund the full price for a blank kit; unfortunately personalised kits are not refundable.

We are unable to offer a refund once the kit is opened or the seal is broken.


If you'd like to be kept up to date wth new designs & offers ...simply email me your name & address on sales@itchingtostitch.com.